Privacy Policy

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Last modified: May 2014

FILE AND PROCESSING DETAILS. Pursuant to legislation currently in effect on details of a personal nature, you are hereby informed that unless specifically stated otherwise, the personal details collected on this website shall be included on files that are the property of the website owners, namely LOGITRAVEL Ltd., with registered business address at 7 Plaza Parade, Maida Vale, London, NW6 5RP, United Kingdom.

In general terms, the fields marked as compulsory on the forms included on this website must be completed to ensure that your requests are processed correctly.

  1. PURPOSES OF THE PROCESSING OPERATIONS AND ASSIGNMENTS ENVISAGED:

    • USER REGISTRATION: The personal details collected via the user registration form will be processed for the purpose of monitoring and administering our relations with registered users, as well as for administering, managing and monitoring the website and those areas where access is restricted. The data collected will also be processed for statistical purposes and in order to improve the website and our services. Once registered, users may consult their booking history, access their profile and update the information they provided when registering.

      The passwords to access registered users' accounts are personal, confidential and non-transferable. Responsibility for maintaining the confidentiality and security of the account lies entirely with the registered users, who also accept sole liability for the consequences of any type that may arise as a result of the activities they carry out therein. Users undertake to immediately notify LOGITRAVEL of any security breach that may affect their account.

    • QUOTES: The details provided in requests for quotes shall be processed for the purpose of providing said quotes and the sales monitoring thereof; in this sense, you give your consent for our agents to contact you. These data shall also be processed for statistical purposes.

    • CONTRACTING SERVICES OR PRODUCTS: Customers' details shall be processed for managing administrative and financial aspects of relations with them, as well as for statistical purposes and in order to improve the website and our services. Travellers' details will be processed in order to manage the booking system and to issue the necessary travel documents. In order to ensure that the booking is processed correctly, these data shall be notified to those companies whose services are included in the travel package acquired and/or companies responsible for managing global booking systems, such as AMADEUS GLOBAL TRAVEL DISTRIBUTION. In this sense, the affected travellers are required to give their express consent for the international transfer of their details, in those cases in which said companies are located outside the European Economic Area.

    • CALL CENTRE: For reasons of security and quality control, calls made to our call centre and by our agents may be recorded. The personal details collected during these calls shall be processed for the purpose of handling your requests. If you do not wish your call to be recorded, you must state this specifically to the agent who takes your call.

    • CONTACT AND QUERIES: The personal details provided by means of the contact form or queries made shall be processed for the purpose of dealing with them, as well as improving the quality of the website and the standard of our services.

    • CLAIMS AND COMPLAINTS: The personal details included in any complaints or claims shall be processed for the purpose of dealing with them, as well as improving the quality of the website and the standard of our services. In the event that you provide any health details, this shall imply your express consent for the processing thereof in order to ensure your claim is handled correctly. Depending on the nature of the matter, the recipients of your personal details may include, but are not limited to, public administrations and entities, official organisations, legal representatives, judges, courts and tribunals or insurance companies. Likewise, your details will be transferred to suppliers whose services are included in the holiday contracted. In those cases where the aforementioned companies and organisations are located outside the European Economic Area, you are required to give your express consent for the international transfer of your details.

  2. JOB BANK: Your curriculum vitae (CV) and personal details will be received by TOOL FACTORY, S.L., which is responsible for administering the Logitravel Group job bank and whose registered business address is Ed. LOGITRAVEL, Parc Bit, 07121, Palma de Mallorca, Spain. These data will be processed for the purpose of administering the job bank and the selection processes carried out by and/or for the companies included in the Group, for updating your selection process history and for statistical purposes. Registrations with the job bank implies your consent for your details to be shared with the companies that make up the Logitravel Group, in order to enable them to administer their selection processes; likewise, in those cases where the aforementioned companies are located outside the European Economic Area, it implies your specific and compulsory consent for the international transfer of your details. Logitravel Group companies provide either travel agency and/or tour operator services, or administrative and/or technical services to the Group itself or their customers. You may consult the list of countries in which Group companies carry out their activities under the 'International' section on the website homepage. By registering with the job bank you are confirming that the data provided are accurate and truthful and undertake to keep your CV updated. CVs that have not been updated during the year following the last modification will be cancelled and will not be included in any selection processes that may be convened.

  3. ADVERTISING AND PROCESSING FOR LOGITRAVEL SALES AND LOYALTY PURPOSES: If you so stated while adjusting the settings of your account or when subscribing to the Newsletter, your data will be processed by the Logitravel Group company that owns this website in order to provide you with personalised information, by any means, including electronic or telephonic, about the products and services sold by Logitravel and related to the following sectors: tourism, automotive, leisure, art, culture, training, telecommunications, finance and insurance. Your details will likewise be included on the BRAND USERS file belonging to LOGITRAVEL, S.L, with registered business address at Ed. LOGITRAVEL, Parc Bit, 07121, Palma de Mallorca, Spain, for the same purposes, to improve the quality of the services provided by the Logitravel Group as well as for statistical purposes, commercial segmentation and customer loyalty actions.

    If you do not wish to receive commercial information from Logitravel, you should update your preferences on your profile from your account on the website. Alternatively, you may send an email to the following address: privacy@logitravel.com.

    You may also revoke your consent to the aforementioned purposes as indicated below in the section entitled 'Rights of the Interested Party'.

  4. BLOG AND COMMENTS: The use of the blog or other participative tools, as well as the posting of comments on this website, is subject to the terms and conditions given below. You are hereby advised that all information included on the blog and comments will become public, and users must therefore take particular care when deciding to share their personal details. The user undertakes to use in an appropriate manner both the blog and the option for posting comments on the website. Specifically, albeit not exclusively, the user undertakes not to post details and/or comments that:

    • Constitute activities that may be considered illicit, illegal or contrary to good faith and public order;
    • Disseminate contents or propaganda of a racist, xenophobic or pornographic nature, or that constitute a defence of terrorism or an attack on human rights;
    • Include contents that violate industrial and intellectual property rights;
    • Violate the image of third parties;
    • Introduce or disseminate on the network computer viruses or any other physical or logical systems that may damage systems;
    • Use the email accounts or personal details of other users and modify or manipulate their messages.

    LOGITRAVEL reserves the right to withdraw or not post all those comments and contributions that fail to comply with the above terms and conditions, especially those that breach the respect for the dignity of the individual, may be considered discriminatory, xenophobic, racist or pornographic, represent an attack on young people or children, public order and safety, or which it does not consider appropriate. Pursuant to current legislation on the protection of data of a personal nature, information society services and electronic commerce, LOGITRAVEL accepts no responsibility for the information stored at the request of its users, and in particular regarding the opinions expressed, or the accuracy, quality, reliability and precision of the information users include. Notwithstanding the above, those persons whose personal details are included in comments or posts published on the website may at any time request the cancellation of these details, as stipulated in the section entitled 'RIGHTS OF THE INTERESTED PARTY' included in the Privacy Policy.

  5. THIRD PARTY DETAILS. In the event that you provide details of a personal nature corresponding to third parties, you hereby state that you have duly obtained the consent thereto of the interested parties, and have previously informed them of the contents of this privacy policy.

  6. COOKIES AND BROWSING DATA. The cookies we use are anonymous and on their own do not allow a particular user to be identified. Only in the event that a user is identified on the website can they be associated to the information obtained via these cookies. We use the technical cookies necessary to provide the services requested by our users, such as allowing the system to store the information they provide at each stage of the registration process.

    In order to optimise the user’s website experience, we also use cookies to identify our visitors and users and to remember the parameters selected during their visits. Examples of this include maintaining the accredited status of registered users or the language they selected during their first visit.

    In addition, we use cookies and process browsing data to draw up statistics and analyse website activity in order to improve the contents thereof and adjust them to our visitors' preferences.

    By using our website without deactivating the cookies in your browser, you are giving your consent for the installation thereof.

    You can find more information about the cookies we use, as well as how to deactivate them, in our policy on cookie usage and the processing of browsing details featured on the homepage.

  7. RIGHTS OF THE INTERESTED PARTY. Affected parties may exercise their rights to access, rectification, cancellation and opposition by writing to LOGITRAVEL Ltd., 7 Plaza Parade, Maida Vale, London, NW6 5RP, United Kingdom, enclosing a copy of their ID document, or sending an e-mail to the address privacy@logitravel.com.

  8. PRIVACY POLICY UPDATES. We reserve the right to update our privacy policy at any time in accordance with strategic corporate decisions, as well as to comply with any changes in legislation or jurisprudence.

    Whenever significant modifications are made to the policy, LOGITRAVEL shall make all reasonable efforts to inform the affected users. At all events, when current legislation requires their consent, the corresponding protocols will be activated for the collection thereof.

    Should you have any queries or require any further information regarding our Privacy Policy or the processing of your details, you may contact us at the address given above.